Returns policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and unused. You will also need the receipt or proof of purchase and there will be a 20% restock charge for returning unwanted items. Postage costs to return the goods are the responsibility of the purchaser. To return the item please email us at admin@thebrushbus.com or contact us on 07902 371803 or 01482 324747. Please note delivery charges will not be refunded.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any shortages must be notified within 3 days of delivery.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded. Please remember it can take some time for your bank or credit card company to process the refund.